Move to Service Cloud for Lightning Experience and …
Here are 3 features for Admins in Service Cloud Lightning to help you make your users more productive and drive adoption: With Salesforce Lightning, Service Cloud has redesigned all of the components you and your …
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Maximize Service Cloud Lightning Features
Service Cloud in Lightning Experience Wondering which Service Cloud features are available in Lightning Experience? Well, wonder no longer! Let's talk Service Cloud. The Fast-As-Lightning Service Console The Lightning Service Console is a standard Salesforce Lightning console app that's designed to meet all your service team's needs.
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Complete Guide to Salesforce Field Service (FSL)
Salesforce Field Service, formerly known as Field Service Lightning (FSL), is the extension of Service Cloud that provides a comprehensive view of workforce management. Simply put, when a customer orders a new cable service, the cable installer will show up – where they are now, where they're going, and how many meters of cable are in their ...
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What is Salesforce Service Cloud for Lightning?
Service cloud is an application within Salesforce that is geared toward making things easier for customer service by providing features such as: service console, case management, channels & digital engagement, and …
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Service Cloud for Lightning Experience
Service Cloud for Lightning Experience: Administer Service Cloud (Step2) 1. What are two key benefits of Lightning Service Setup? Ans. Service metrics and setup flows. 2. To get to Lightning Service Setup: Ans. Click the gear icon, then Service Setup. 3. The second stage in the setup process for Service Cloud is to: Ans. Add channels so that ...
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Salesforceのライセンスはどれをぶべきか？プロダクトとエ …
Lightning Platformでは、Service CloudやService Cloudをれてりないをカスタマイズしてれるなどのやがれています。 ...
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Use & Optimize: Service Cloud: Plan Salesforce Knowledge in Lightning
Empower your agents with a Knowledge solution in Service Cloud Lightning.nnIn this session, a Salesforce expert will walk you through which settings to deploy and best practices when implementing Salesforce Knowledge in your service organization. This Is a Premier Only Event. Webinar | Premier Event ...
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Service Cloud
Service Cloud. Índice de materias. Cerrar Cerrar. Buscar. Buscar. Filtrar por (0) Agregar. Seleccionar filtros. Área de productos. Repercusión de función. Edición. Experiencia. ... Directrices para el uso del componente Lightning Knowledge. Compartir direcciones URL de artículos en canales.
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Service：はじめよう：Lightningクイックスタート
Lightningクイックスタート Service Cloud Lightningのの ：オンデマンド：35こちらのプログラムでは、Service Cloud Lightningのやケースのい、をごいたします。PremierまたはSi...
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Service Cloud | Salesforce Developer Center
Explore the developer resources for Service Cloud to customize your service solution with code.
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Use & Optimize: Service Cloud: Design Your Lightning Console
• Premier or Signature Success Plan customer • Unlimited Service Cloud license(s) or Enterprise Service Cloud license(s) • Participation by Salesforce admin, Service Cloud Manager, and other staff responsible for educating users on the Lightning Console
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Enhance Service Cloud with Lightning Knowledge
Discover how to enhance your Service Cloud with a knowledge base using Lightning Knowledge for efficient customer service.
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Salesforce Service Cloud Training
Amazing training has been provided for Service Cloud, Salesforce Lightning Flow, Interview guides and a lot more. Really helped me in understanding Salesforce and also in clearing my doubts. Thanks to everyone at Apex Hour for providing free training and guide to …
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Editions & Pricing
Choose the right customer service solution by Service Cloud that's right for your business. Get Salesforce pricing for Lightning Professional, Lightning Enterprise, Lightning Unlimited.
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Salesforce Service Cloud Lightning Features: Summer …
The Summer '24 release of Salesforce brings exciting updates tailored to self-service automation and enhance s productivity for customer service agents in Service Cloud Lightning.Discover the cutting-edge features …
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Service Cloud: Design Your Lightning Console
Are you on Service Cloud and looking to give your agents fast access to key data so cases get resolved quickly?nnDuring this webinar, a Salesforce expert will review and demo key Lightning Console features. Youll also learn about the to-do checklist with best practices before you configure your own Service Cloud Lightning Console.nnGain an understanding of …
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Set Up the Lightning Service Console
Set Up the Salesforce Service Console in Lightning. Now that Knowledge is enabled, create Ursa Major Solar's Service Console app, which serves as the center for case management. Use the Setup Flow to get started customizing …
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KONE Selects Salesforce Service Cloud Lightning to Elevate its …
With Service Cloud Lightning and Field Service Lightning, KONE will be able to connect and mobilize its entire service workforce with a single view of the customer. This includes KONE's customer service agents and dispatchers who work in its customer care centers, as well as its more than 20,000 field service technicians at customer sites who ...
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Explore Salesforce Service Cloud Lightning '23 Release Features
These new features in the Summer '23 Release of Salesforce Service Cloud in Lightning demonstrate Salesforce's commitment to empowering organizations with innovative solutions for delivering exceptional customer service. By leveraging these features, businesses can streamline sales processes, enhance agent productivity, and provide ...
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Field Service Lightning: Mobile Solutions
Field Service Lightning is built offline-first to keep information flowing anywhere. Optimize job schedules. With automated processes to get the right person to the job at the right time, you conserve resources and costs. Tap into experts and knowledge. ...
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Salesforce Introduces New Service Cloud Lightning Console and Service
With the new Service Cloud Lightning Console, which was developed with the feedback from hundreds of thousands of support agents, and the new Service Wave Analytics App, the world's #1 customer service and support platform just got even better. Now, companies across industries can empower agents to be more productive by giving them new ways ...
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Salesforce Field Service
Field Service (formerly known as Field Service Lightning) gives you a powerful, highly customizable, mobile-friendly field service hub in Salesforce. ... Field Service Intelligence includes Data Cloud, CRM Analytics, and Service Cloud. The combination of customer data, key performance indicators (KPIs), and AI help your service team improve ...
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Service Cloud: : AI-powered Customer Service Agent Console
Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel …
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Lightning Message Service Now Supported in Experience Cloud …
Use Lightning message service to communicate across the Document Object Model (DOM) within an Experience Builder site page. Communicate between Aura and L...
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Salesforce Flow for Service | Lightning Flow for Service Developer
Give your users a list of logical next steps with Salesforce Flow for Service and the Actions & Recommendations component. To create the list, associate actions with a record page using an Actions & Recommendations deployment, Salesforce automation tools, or API. You can configure default actions for specific channels, like phone or chat, and select the actions that you want …
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lightning-service-cloud-voice-toolkit-api
Service Cloud Voice Toolkit API is a collection of front-end event listeners and API methods for interacting with the Service Cloud Voice product.
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Service Cloud Voice Lightning Web Component (LWC) Toolkit API
The Service Cloud Voice Toolkit API allows you to build Lightning web components that have access to Service Cloud Voice features.
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Optimize Lightning Service Console Layout
To create the case record page that meets all the needs of Ada's team, use the Lightning App Builder. And when you're done customizing your Lightning page, assign the page to your console app. Click the gear icon and select Service Setup. Enter Lightning App in the Quick Find box, and select Lightning App Builder. Click New, then select ...
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Service Cloud Lightning: The Path to Transforming the …
Are you thinking of transitioning to Service Cloud Lightning? Join us to learn how you can take advantage of fast setup, out-of-the-box case management, and easy customization built right into the platform. We'll also walk through best …
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Financial Services Cloud Installation Guide
To use Financial Services Cloud, Lightning Experience must be enabled in your org. Financial Services Cloud is supported only in Lightning Experience. 1. From Setup, click Get Started in the Migration Assistant tile at the top of the menu. 2. Choose which features to enable. Consider enabling the recommended supporting features.
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